Free Shipping Free Shipping worldwide
Return Policy Easy 30 days Return Policy
Sterling Jewellery 925 Sterling Jewellery
Sterling Jewellery Pure Copper Wire Jewellery

FAQ

Frequently Asked Questions

Have questions about our artisan gemstone creations, custom modifications, or global transit? Find your quick answers mapped out below.

Are the gemstones used in your jewelry authentic and natural?

Yes, absolutely. Every creation at Jewellery by Indiana features 100% natural, ethically sourced genuine semi-precious and precious gemstones. Because these stones are formed naturally by mother nature, slight variations in depth, mineral configuration, and natural light inclusions may be present, making your particular piece uniquely yours.

What metals do you use for wire-wrapping your artisan designs?

Our default catalog wraps are meticulously handcrafted using solid jewelry metals, primarily premium non-tarnish artistic copper base frames, sterling silver, or high-grade gold-filled wire wraps depending on your chosen material setting. Specific wire specs are cleanly listed on each product detail view.

How can I track the exact shipping journey of my order?

Once our artisans wrap and pack your item securely, you will receive an automatic dispatch notification mail. This layout will display your active, live package routing coordinates along with direct URL links to our global logistics partners (DHL, FedEx, or standard express courier portals).

Do you accept requests for bespoke or personalized custom designs?

Yes, customized jewelry design modules are our core specialty! If you require a unique crystal focal node or wish to modify an existing loop architecture, please connect directly via our contact form or drop a mail detailing your design goals. Sourcing and customized fabrication timelines typically average 5 to 7 business days.

What is your cancellation framework if I change my mind?

Standard ready-to-ship orders can be cancelled easily within a strict window of 12 hours from your initial checkout confirmation. However, please note that bespoke custom designs are processed immediately and are not eligible for cancellations or mid-way production modifications once active gemstone wire wrapping has started.

Scroll to Top